Frequently Questions

About us


What is The prints community?

The prints community is a large community of professionals dedicated to fill a bank of prints where you can buy and sell.

We prepare drawings to apply both in fabrics, paper, or any other medium that requires a stamped original, different and exclusive.

The content is constantly renewed thanks to the support of artists and professionals from around the world.

Our prints are exclusive and will disappear from our website once downloaded.

We also have a section on trends with information about the colors and prints of each season, anticipating to help the creativity of different sectors and professionals.

These are created by a dynamic team and constant access to the information.

 

Are the prints of exclusive use?

Once paid and downloaded the patterns become of exclusive use and therefore deleted from the website.

 

On trends

By buying our trends you'll have access to be informed of the colors and prints of the season to which you have agreed.

 

What is The artist?

The artist is a section where you can find prints signed by people recognized in the world of art and illustration.

 

I do requests for exclusive drawings out of your collection?

We have a team of professionals who can prepare an exclusive pattern following the trends and directions of each client.

 

How do i contact prints community?

For any questions, whether you want to buy or sell prints, you can contact us at:

Email: contact@theprintscommunity.com

Tel.: + 34 934 15 01 38 (ESP)

From 9.30 to 14.00 and from 15.00 to 18.30 (weekdays) 

 

 

The website features

 

How do I search for prints?

It is very easy to navigate through our website. We have selected different search criteria to make your job easier.

You can search prints by man, woman, child, home, season, color, number of colors and stamping techniques.

 

How do I purchase a print?

To buy a print, first you have to register as a customer. Once discharged and selected the product you want to buy you add it to the basket. In the top right of the web page you will see what you have in your basket.

To formalize the order go to make order.

Follow the steps indicated. You can pay by card or with PayPal.

Once the payment process has been completed, you will receive an e-mail confirming your purchase witha button to dowload the print. By clicking on this button the print will automatically be downloaded to your computer.

 

 

Use of prints


In what sizes are the prints?

Our prints are downloaded in high-resolution tif format.

If you have any problems with the resolution of the prints, contact us.

 

Are the prints that I buy countermarked logos?

Purchased prints will not have any watermark. The on-screen display  is to protect the use of these.

 

If I modify a pattern, can I claim copyright?

You can modify a purchased pattern and use it, however you cannot claim copyright.

 

 

Download and payment of patterns and trends

 

In what format are prints downloaded?

Our prints are downloaded in high-resolution tif format.

 

In what format are trends downloaded?

Trends are downloaded into a quality pdf.

 

How do I pay patterns or trends?

We offer several payment options. You can pay online with Paypal or by credit card, most credit cards are accepted.

 

I have purchased a print but I can't download it. 

There usually isn’t problem on downloading our prints, but if any questions appeared, please contact our Service Department and we will contact you immediately.

Email: contact@theprintscommunity.com

Tel.: + 34 934 15 01 38 (ESP)

From 9.30 to 14.00 and from 15.00 to 18.30 (weekdays)

 

The system fails to charge with my card, is something wrong?

If the system does not accept your credit card, please check the information you entered, including the card number, the expiration date and the Security (cvv) code. If your credit card is still denied, please contact the company or the Bank that issued your card for more information.

We can also help you to process your purchase if you contact us.

Email: contact@theprintscommunity.com

Tel.: + 34 934 15 01 38 (ESP)

From 9.30 to 14.00 and from 15.00 to 18.30 (weekdays)